Billing & Payment Terms
Last Updated: 26-Jun-2025

1. Accepted Payment Methods

We accept:

  • 💳 Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Maestro.

  • 📱 Digital Wallets: PayPal.

Note: We do not accept cash, checks, or cryptocurrency.

2. Transaction Security

  • 🔒 SSL Encryption: All payments are processed securely via 256-bit SSL encryption.

  • 🔐 PCI Compliance: We comply with Payment Card Industry Data Security Standards (PCI-DSS).

  • 🛡️ No Storage: We do not store your full payment details.

For details, see our Privacy Policy.

3. Payment Authorization

  • ✅ Approved Payments:

    • Funds are authorized at checkout.

    • Orders are confirmed via email within 24 hours.

  • ❌ Declined Payments:

    • Orders are automatically canceled if payment fails.

    • You’ll receive a notification to update payment details.

4. Billing Requirements

  • 📝 Accurate Information: Ensure your billing address matches your card/PayPal records.

  • ⚠️ Decline Reasons: Common causes include:

    • Insufficient funds.

    • Incorrect CVV/expiry date.

    • Billing address mismatch.

5. Refunds & Disputes

  • 💸 Refunds: Processed within 5-10 business days to your original payment method.

  • 🚨 Chargebacks: Unauthorized disputes may result in:

    • Account suspension.

    • Blacklisting from future purchases.

Contact us first at support@essentialzhoodies.shop to resolve issues.

6. Currency & Taxes

  • 💵 USD Only: All transactions are processed in US Dollars.

  • 🌍 International Fees: Your bank may apply conversion fees.

  • 🏷️ Taxes: Calculated at checkout for applicable regions (EU/UK/US).

7. Order Verification

We may request:

  • 📧 Email Confirmation: To confirm large/unusual orders.

  • 🆔 ID Proof: For high-risk transactions (e.g., bulk purchases).

8. Contact Us

For billing issues:
📧 Email: support@essentialzhoodies.shop
📞 Phone: +1-386-205-7406